Call Groups

The Totalview app for IPhone offers call group management options, including:

  • View own call groups and sign in/out of own call groups
  • Manage call groups. See current number of logged in users and sign users in/out.

Viewing own call grous will only be visible if the user is a member of a call group, and has the “Call Group” right assigned.

Managing call groups will only be visible if the user has the “Call Group Admin” right assigned.

Please note that call groups functionalities in Totalview are only available for customers using 3CX, Broadworks and IPOffice. Unify is not supported.

You can access call group functions by clicking on the phone options icon   in the top right corner and choosing “Call groups”:

Manage own Call Groups

View a list of own call groups and toggle the sign in/out state

Manage all Call Groups

View all list of all call groups and the number of members logged in and current number of waiting calls.
Select a call group to see the member state and to sign members in/out

Last edited on October 22nd, 2019